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User Terms and Privacy Policy

Member Terms and Conditions Chapter 1
General Rules
Article 1 (Objects)
The purpose of these terms and conditions is to provide service to members of Sky Bay Gyeongpo Hotel's website (hereinafter referred to as service) provided by the
Sky Bay Gyeongpo Hotel (hereinafter referred to as the company) and to provide the service conditions, procedures and other necessary information.

Article 2 (Activity of the Terms and Conditions)
1. These terms and conditions shall take effect by posting them on the service screen or by e-mail or other means after the disclosure procedure in accordance with
Article 31 of the Telecommunications Business Act and Article 21.2 of the Enforcement Rules of the same Act.
2. The company can change these terms and conditions. The changed terms and conditions will take effect by notifying or notifying the changes.

Article 3 (According to regulations other than the terms and conditions)
Matters not specified in this Agreement shall be in accordance with the provisions of the Telecommunications Framework Act, the Telecommunications Business Act
and other relevant statutes.

Article 4 (Definitions of Terms)
The terms used in this Agreement are defined as follows.
1. Members : Customers who have signed a service contract with the company
2. ID: Combination of letters and numbers selected by a member to identify a member and use the member's service
3. Password: Combination of letters and numbers set by the members themselves for the confidentiality of the members
4. Operator: Person selected by the company for overall management and smooth operation of the service

Chapter 2 Service contract

Article 5 (Building a contract for use)
1. When asked, Do you agree to the terms and conditions above? the member clicks the I Agree button and is deemed to accept this regulation.
2. The service contract is established by the company agreeing to the member's application for use.

Article 6 (Application for use)
You apply online by recording the following information on the subscription form
· Name
· ID
· Password
· Email
· Address (selected)
· Phone number

Article 7 (Approval of the application for use)
1. The company approves when a member submits an application for use by accurately listing all matters set out in Article 6.
2. The company may withhold approval for a service application in subparagraph 1 of each of the following
①  If there is no room on the facility
②  In case of technical difficulties
3. If other companies are deemed necessary, the company may not approve the application for use in subparagraph 1 of each of the following.
① The name is not a real name
② If an application is made using another person's name
③ In case necessary details are entered falsely when applying for use
④ In case of application for the purpose of hindering the well-being order or customs of society
⑤ In case the service application requirement specified by the company is not fulfilled

Article 8 (Contents of Service)
When using the hotel's various facilities, the members are provided with services such as rate discounts and information
provision using e-mail, and the details of the
service are posted separately on the website.

Chapter 3 Using the Service

Article 9 (Company's Duty)
1. The company shall not divulge or distribute the members' personal information in relation to the service
provision to a third party without their consent.
However, this is not the case if the request of a state agency is made under the provisions of the Framework
Act on Telecommunications, etc., if the request is made by
the Information and Communication Ethics Committee, or if the request is made under the procedure prescribed by other related statutes.
2. For personal information provided by an individual, the company shall keep the information provided
for one year in principle and automatically extend it by one year
unless the individual specifically raises objections.

Article 10 (duty on member ID and password management)
1. The member shall be responsible for all management of the member's ID and password. The members shall be responsible for all consequences resulting from the
user ID, password management hall, and fraudulent use of the information given to the members.
2. If your ID is used negatively, the member must inform the company.

Article 11 (Changes in Contracts)
The member shall make an online modification if the information entered at the time of application has been changed.

Article 12 (member's duty)
1. The members shall comply with the company's notice, such as the related statutes, the provisions of these terms and conditions,
instructions on use, and precautions, and shall not commit acts that interfere with the company's work.
2. The members shall not engage in any profit-making activities using the service without prior consent from the company.
3. The members shall not copy, duplicate, alter, translate, publish, broadcast, or otherwise provide information obtained using the service to others without prior
consent from the company.
4. The members shall not perform any of the following actions in connection with the service use
① In case of fraudulent use of the ID of another member
② An act aimed at or related to a criminal act
③ Damage to good customs and other social order
④ An act of defaming or insulting another person's reputation
⑤ An act that infringes on the rights of other persons, such as intellectual property rights, etc
⑥ Hacking or spreading computer viruses
⑦ An act to transmit certain information, such as advertisement information, against the will of others
⑧ Any act that may or may interfere with the stable operation of the service
⑨ Other acts in violation of relevant laws

Article 13 (Providing information and publishing advertisements)
1. The company may provide the members with various information that is recognized as necessary while using the service, such as how to post it on its website.
2. The company can disseminate information related to service operation by e-mail, letter mail, and wireline media.

Article 14 (Stop providing services)
1. The company may stop providing the service if
①  In case of inevitable service construction, such as repair of service facilities
②  In the event that the telecommunication service provider, as provided under the Telecommunications Business Act, has stopped the telecommunication service
2. The company may restrict or suspend all or part of the service in the event of a disruption to normal service use due to a national
emergency, power failure, service facilities, or heavy drinking.

Article 15 (Copyright of Posts)
The rights to the materials published in the service are as follows.
① The rights and responsibilities of the post shall lie with the publisher and the company shall not use it for a spiritual purpose without the publisher's consent.
However, this is not the case for non-profit and also has the right to publish in the service.
② The members shall not use commercially available data posted on the service, such as processing and selling information obtained using the service.

Article 16 (Limits on Contracts and Use)
1. When a member intends to terminate a service contract, the member shall apply to the company through the service.
2. The company may terminate the service contract if the member violates Article 12 and other terms and conditions and fails to resolve them within the company's
prescribed period.

Article 17 (damage compensation)
The company shall not be held liable for any damages incurred to the member in connection with the service provided free of charge, except in the case of serious
negligence of the company.

Article 18 (Exempt, indemnity)
1. The company shall not assume any responsibility for the information, data, accuracy of facts, reliability, etc. posted by the member on the service,
and the member shall use the service under his or her own responsibility, and shall be responsible for all damages or disadvantages related to the use of the
data posted or transmitted using the service.
2. The company shall not assume any responsibility in relation to goods trade or the member's expected profits in relation to the service use
by the member or the member or a third party by means of a service in violation of the provisions of Article 10.
3. The members shall be responsible for any damages caused by careless use of the member's ID and password or for fraudulent use by a third party.
4. In the event the company is liable to the member or a third party for violating Article 12 and other provisions of this Agreement, and the company suffers
damages, the member who violates this Agreement shall compensate the company for all damages incurred and shall indemnify the company from damages.

Article 19 (resolution of disputes)
1. The company and the members shall make all necessary efforts to smooth out disputes arising out of the service.
2. Notwithstanding the provisions of paragraph 1, if a suit is filed due to this dispute, the court in charge of the location of the company's
headquarters shall be the competent court.

[Appendix]
(Run Date) This regulation is effective June 21, 2019.
 
Reservation Terms and Conditions

cancellation regulation
Cancellation and change of reservation is available until 16 o'clock three days before check-in. After that, cancellation or modification will
result in a penalty according to hotel regulations.
For cancellation before 16:00 two days prior to entry date, 30% of room rate will be penalty upon initial reservation.
If the cancellation is made before 16:00 a.m. one day prior to the entry date, 50% of the room rate will be penalty upon initial reservation.
100% of room rate will be penalty upon initial reservation for cancellation after 16:00 a.m. 1 day prior to entry date.

Agreement on the collection and utilization of personal information (required)

Article 1 General rule
The Sky Bay Gyeongpo Hotel (the company) values your personal information and complies with the Act on Promotion of Information and
Communications Network Utilization and Information Protection.
The company will inform you about the use of the personal information you provide through the privacy policy and what measures are
taken to protect your personal information.
The company will notify the revision of the personal information handling policy through the website notice (or individual notice).

Article 2 Personal Information Items Collected
The company collects the following personal information for membership, consultation, service application, etc.
1.Required items: login ID, password, name, email, mobile phone
2.Optional: Whether or not advertising mail is received, etc
3.How to collect personal information: homepage, written form, fax, telephone
4.The company shall not collect personal information that may clearly infringe on the rights, interests or privacy of customers,
such as ideas, beliefs, and past history, without the stipulation of the statutes or consent of the customers.

Article 3 Purpose of personal information collection and utilization
The company utilizes the collected personal information for the following purposes.
1. Implementing contracts for the provision of services
2.Personalization according to member management, use of member system service, personal identification, sign-up intention,
age verification, complaint handling, and delivery of notices
3.Use for marketing and advertising, and deliver advertising information such as events

Article 4 The retention and utilization period of personal information
The company destroys the information without delay after the purpose of collecting and using personal information is achieved.

Article 5 The process and method of destruction of personal
information
In principle, the company destroys the information immediately after the purpose of collecting and using personal information
is achieved.
Disposal procedures and methods are as follows.
1.Dismantling procedure: In the event that a customer has requested to delete a member's ID or sign up, or the purpose of
receiving personal information notified to a customer in advance is achieved, the collected personal information shall be destroyed without delay.
2.Wrap method: Personal information stored in electronic file format is deleted using technical method that cannot play back records. Personal
information printed on paper is shredded or destroyed through incineration.

Article 6 Providing Personal Information
In principle, the company does not provide the users' personal information to the outside world. Exceptions are made in the following cases.
1.If users agree in advance
2.Where there is a request of the investigative agency according to the provisions of the Act or in accordance with
the procedures and methods prescribed in the Act for investigation purposes

Article 7 The withdrawal of consent for the collection, use and provision of personal information
1.The customer may withdraw the consents of collecting, using, or providing personal information at any time. You can withdraw consent by c
licking the member withdrawal button on the website or contacting the person in charge of personal information management
by writing, calling or e-mail. The company takes necessary actions such as deleting personal information without delay.
2.In the event a customer withdraws consent and takes action, such as destroying personal information, the company shall
notify the customer of the fact at the customer's request.
3.The company will withdraw consent to the collection of personal information (membership withdrawal)
more easily than the method of collecting personal information.

Article 8 Delegation for the handling of personal information
The company can consign collection, storage, processing, use, provision, management, destruction of
customers' personal information to an outside professional company (hereinafter referred to as handling) to facilitate better
service provision and customer convenience.
If the company entrusts the client's personal information to an outside company, the contents of the consignment work and trustees are as follows.
- Contributor : Nougat
- Subcontracting : Customer information and reservation system management
- Contributor : Nougat
- Subcontracting : Website operation and management

Article 9 Rights of users and legal representatives and their methods of exercise
The following rights can be exercised to prevent damages caused by incorrect information in advance by securing
accuracy and safety of personal information in relation to the use and handling of personal information.
1.Accessing and correcting personal information: Customers can view or correct your personal information
registered as a member at any time through the Sky Bay Gyeongpo Hotel website.
2.Collection of opinions and complaints: The Sky Bay Gyeongpo Hotel homepage opens a window for customers
to raise their opinions and complaints regarding personal information protection. If you have any
complaints regarding your personal information, please contact the person in charge of personal
information management (as defined in Article 12 below) on the website of Sky Bay Gyeongpo Hotel and receive the information and notify the results of the processing.

Article 10 Collection of personal information by cookies
The company does not use cookies to store and retrieve information about the members from time and time to time

Article 11 Protection of Personal Information of Children under 14
The company does not allow users under the age of 14 to sign up for membership. However, in the case of
information related to a contract, the information must be collected with the consent of the legal representative.

Article 12 Civil Service on Personal Information
The company designates relevant departments and personal information management managers as follows to
protect customer personal information and handle complaints related to personal information.

Personal Information Management Officer : Computer Room at Gyeongpo Hotel, Skybay
Phone number : 033-820-8888

You can report all personal information protection related complaints that arise from using the company's
service to the person in charge of personal information management or the department in charge. The company will quickly and fully respond to the users' reports.

If you need to report or consult other personal information violations, please contact the following organization.
1.Personal Dispute Coordinating Committee (www.1336.or.kr/1336)
2.Information protection mark certification committee (www.eprivacy.or.kr/02-580-0533~4)
3.Internet Crime Investigation Center of the Supreme Public Prosecutor's Office (http://icic.sppo.go.kr/02-3480-3600)
4.The Cyber Terror Response Center of the National Police Agency (www.ctrc.go.kr/02-392-0330)

Article 13 Consignment and consignment of personal information processing
The company does not entrust the processing of personal information to an outside company without the consent of the information subject.
The company consigns the processing of personal information as shown below and stipulates the necessary matters
to ensure that personal information is safely managed when contracted in accordance with the relevant statutes.

- Subcontracting agency
Nougou(customer information and reservation system management)

I agree with the contents of the membership agreement.(required)

Personal Information Processing Guide

Article 1 Items and methods of collecting personal information collected

A. Items of personal information collected

Skybay Gyeongpo Hotel collects the following minimum personal information as a mandatory item to facilitate customer consultation and provide various services.
• Required items: Name, contact number, email
*If you collect mandatory items and refuse to accept them, you cannot receive the service.


B. Number of personal information

The hotel collects personal information in the following ways.
• Screen of the receiving end of the homepage


Article 2 Purpose of personal information collection and utilization

A. Items of personal information collected

When developing new services or expanding content, the Skybay Gyeongpo Hotel can better prioritize the services it needs based on the personal information provided to the hotel by existing users and provide the contents it needs. In addition, the information collected and utilization details are as follows.


Sortation	Collection item	Many different purposes	Holding period	Collection methods
Customer Service	Essential	Contact information: phone number, email
Other Information: Name	Contact information : Contact and guidance for service implementation, communication path such as notice delivery, complaint handling, etc.: Inquiry	1 year	Homepage
Customer Service	Essential	Contact information: phone number, email
Other Information: Name	Contact Information: Newsletter Sending	Until denial of reception	Homepage
Customer registration (Opera)	Essential	Contact information: Name, telephone number
Other information: e-mail address, nationality and passport number (citizen registration number)
Financial information: Card number, validity period of credit card
Contact information : communication path such as customer identification, room reservation service, service provision, communication route of notification, complaint handling, etc
Other information: Room reservation guarantee
Five years after staying or until the legal deadline	Registration card, telephone reservation, online booking
Choice	Contact Information: Address
Other information: date of birth, company name, position
Contact information: Contact and guidance for service provision
Other information: Customer identification and statistical analysis, new service and event guidance
Sortation	Collection item	Purpose of use	retention period	collection method
banquet use of banquets	Essential	Contact Information: Phone Number
Email Other Information: Name (Korean / English)
Contact information: fulfillment of contracts and services
Other information: Customer identification
2 years after the event	banquet contract
Choice	Contact Information: Address
Financial information: Card number, validity period of credit card	Contact Information: Send Invoice
Financial Information: Payment of Contracts and Guarantee for Cancellation and Delay of Events
Article 4 Sharing and Providing Personal Information

The hotel shall use the users' personal information within the scope notified by "Article 2 for the purpose of collecting and using personal information" and shall not, in principle, disclose the users' personal information beyond that scope without prior consent from the users. Exceptions are made in the following cases.
In case there is a request of the investigative agency according to the provisions of the Act or according to the procedures and methods prescribed in the Act for the purpose of investigation purposes.


Article 5 The retention and utilization period of personal information

Personal information is collected and used within the scope of 'items of personal information collected' and collected after the purpose of personal information use is achieved, the personal information collected is destroyed.
However, the following information shall be retained for the specified time period for the following reasons for preservation.


A. Reasons for information retention according to relevant laws

소If it is necessary to preserve it according to the provisions of the relevant statutes, such as the Consumer Protection Act, the hotel shall keep its member information for a certain period as prescribed by the relevant statutes. In this case, the hotel uses the information stored for the purpose of storage only. The retention period is as follows.

• Records of contract or withdrawal of subscription, etc

• Reasons for preservation: the Consumer Protection Act

• Retention period: 1 year

• Records of consumer complaints or dispute handling

• Reasons for preservation: the Consumer Protection Act

• Retention period: 1 year

• Website visit records

• Reasons for preservation: Communications Secrets Protection Act

• Retention period: 3 months

Article 6 The procedure and method of personal information destruction

The personal information of the users shall be destroyed without delay when the purpose of collecting and using personal information is achieved in principle. The procedure and methods for destroying personal information at the hotel are as follows.

A. Destruction procedure.

• The information entered by the users for customer consultation and the provision of various services is transferred to a separate DB after the purpose is achieved, and is destroyed after the schedule period is stored for reasons of information protection according to internal policies and other relevant statutes (see retention and service period).
• This personal information shall not be used for purposes other than those held, except as provided by law.


B. Dismantling Method

• Personal information printed on paper is shredded or destroyed through incineration.
• Personal information stored in electronic file format is deleted using technical methods that cannot be played back.


Article 7 Technical/Management protection measures for personal information

The hotel is seeking the following technical and administrative measures to ensure that personal information is not lost, stolen, leaked, tampered with, or damaged in handling users' personal information.

A. Countermeasures against hacking, etc

The hotel does its best to prevent personal information from being leaked or damaged by hacking or computer viruses. Data is backed up frequently in preparation for personal information damage, and the company uses the latest vaccine program to prevent leakage or damage of users' personal information or data, and ensures safe transmission of personal information on the network through encryption communication, etc. We control unauthorized access from outside using intrusion prevention system and strive to equip all possible technical devices to ensure security in a system.


B. Minimize and train the processing staff

The company's personnel handling personal information is limited to the person in charge, and the company regularly updates them by giving them a separate password, and through frequent training of the person in charge, the company always emphasizes compliance with the privacy policy of the Golden Tulip Skybay Gyeongpo Hotel.


C. Operation of the Personal Information Protection Telegraph

We also strive to check the implementation of the privacy policy and compliance of the staff at the Gyeongpo Hotel in Skybay through the In-house Personal Information Protection Committee so that we can immediately correct and correct any problems found. However, the hotel shall not be held liable for any damages not attributable to the hotel, such as user negligence or accidents in areas not managed by the hotel, even though the hotel has fulfilled its duty to protect personal information.


Article 8 Contact of the person in charge of personal information management and the person in charge

You can report all personal information protection related complaints arising from the use of the hotel's service to the person in charge of personal information management or the department in charge. The company will quickly and fully respond to the users' reports.

Personal Information Protection Officer
Name : iron
Affiliation : IT
Telephone : +82-33.820.8888
Position : IT Manager
E-mail : reservation@skybay.co.kr


Personal Information Protection Manager
Name : iron
Affiliation : IT
Telephone : +82-33.820.8888
Position : IT Manager
E-mail : reservation@skybay.co.kr


If you need to report or consult other personal information violations, please contact the following organization.

• Personal Information Violation Report Center privacy.kisa.or.kr / without a country 118
• Cyber Investigation Division of the Supreme Prosecutor's Office www.spo.go.kr / without a country 1301
• National Police Agency Cyber Security Agency www.ctrc.go.kr / without a country 182


Article 9 Other

This "Skybay Gyeongpo Hotel Privacy Policy" is not applicable for websites linked to Skybay Gyeongpo Hotel to collect personal information.

Article 10 Duty of Notice

If there are any additions, deletions, or modifications to the current Privacy Policy, we will notify you through the "Notices" on the website from at least seven days. However, if there are any significant changes in the user's rights, such as the collection and utilization of personal information and the provision of third parties, it shall be notified at least 30 days in advance.
• Announcement date: 28 March 2018
• Announcement date: 28 March 2018

I agree with the contents of the Privacy Policy.(Required)

I agree to the entire content

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User Terms and Privacy Policy

Personal Information Processing Guide